As soon as you place your order, it goes into production immediately and cannot be canceled. Please make sure that you double check all items (especially sizing on multiple products) in your cart and your shipping address before checking out.
All CityGirl Planners.com sales are final and non-refundable unless your item arrives damaged or our team accidentally sent you an incorrect item(s). If you receive an incorrect order, please contact us within 2 days of delivery. To help us expedite your replacement, please send us your order number and a photo of the products you received.
In some instances, we may be able to offer an exchange if the wrong products were purchased. These situations are treated on a case-by-case basis (availability of product or materials, discontinued design, dated materials, etc). All exchanged products must be returned in saleable condition, e.g. unopened and unused in the original packaging. Return shipping will be the responsibility of the sender. Any and all custom work is non-refundable.
If your order arrives damaged, please contact us within 3 days of delivery. Please keep the original shipping package. It may be needed for filing a claim later. It’s also a good idea to photograph the damage as it can be used as evidence in the claim. Damaged items will be replaced with the exact same product.
Please note variations can occur during the printing process. These characteristics do not affect the usability of our products and are not considered damaged. Remember, these are hand-crafted products made right here in the USA. We do not mass produce. There are bound to be differences in our products each time they are made. As always, if you have any questions before and after the sale, we want to answer them. Our team works hard to make sure you are happy with every order you place with us.
Due to the nature of Instant Download products, no refund/returns can be offered.